Care-free Refunds, Returns & Exchanges 

Returns

• Returns must be in "like new" condition
• Within 90 days of receiving your order
• We supply prepaid labels for low cost
• Refunds sent 3 to 5 business days after you ship the return
• Original shipping costs are not refundable

Start a return💌

Exchanges

• Must be "like new" condition
• Within 90 days of receiving your order
• We supply prepaid labels to USA for low cost
• We do not cover international shipping but all costs covered

Begin an exchange💌

Defective or Lost Orders

• We cover the full cost of replacing defective products
• We replace lost orders if contacted within 90 days of shipment
• We reserve the right to deny or send partial refunds

Report an issue💌

Non-Refundable Items

• Lightning Sale, Mystery Box, and Clearance items (there will always be a disclaimer on the product page)
• Custom and manual orders
• Masks
• Underwear
• Gift cards

Please Note

• We do our best to put your experience on top
• We retain the right to cancel or deny service
• We accept all major credit cards
• You agree to our privacy policy and terms of service

Still have questions? Contact us💌